General Terms of Use

Last updated: October 7, 2026

Version 1.0

PLEASE READ CAREFULLY. Access to and browsing of the website www.gcasecuriteincendie.ca (hereinafter the "Site") and the purchase of products or services through our online store are governed by these General Terms of Sale and Use (hereinafter the "Terms"). By browsing the Site or making a purchase, you agree to be bound by these Terms. If you do not accept these terms, please do not use the Site or make purchases.

1. Purpose and Scope

This document governs the use of the public website of GCA Sécurité Incendie Inc. (www.gcasecuriteincendie.ca) and all sales of equipment, fire safety supplies, signage and support services made through the online store.

2. Use of the Website and Intellectual Property

• Copyright: All content on the Site (text, visuals, logos, images, data sheets, videos and architecture) is the exclusive property of GCA Sécurité Incendie Inc. Any unauthorized reproduction, distribution or use is strictly prohibited.

• User conduct: It is prohibited to use the Site for illegal purposes, to attempt to compromise its security or to carry out automated data collection (scraping) without prior written permission.

3. Orders and Availability

• Placing an order: Any order placed in the online store constitutes a firm and final offer to purchase from the Client. The order confirmation sent by email confirms receipt of your request.

• Availability: Products are offered while stocks last. If an item becomes unavailable after the order, GCA will notify you and will cancel and fully refund the item concerned.

• Display errors: GCA reserves the right to cancel any order in the event of an obvious error in the price or description of a product.

4. Prices and Payment Terms (Stripe)

• Currency and Taxes: All prices are in Canadian dollars (CAD). Applicable taxes (GST, QST) and shipping fees are calculated and added at checkout.

• Processing exclusively through Stripe: All transactions in the online store are processed exclusively and securely by our partner Stripe. Full payment is required at the time of the order. GCA does not keep or store any banking data on its servers.

5. Final Sale Policy, No Returns and Defects

5.1. Final Sales

All sales made in the online store are strictly FINAL. No returns, exchanges or refunds are accepted once the order is confirmed and paid.

5.2. Major Defects

If you find a major defect in a delivered product, you must contact our sales department by email:

• Email: ventes@gcasecuriteincendie.ca

Any claim for a major defect must be sent in writing within a maximum of forty-eight (48) hours of receiving the goods, together with proof of purchase and clear photographs of the problem. GCA will assess each request on a case-by-case basis.

6. Safety Equipment and Warranties

• Buyer's responsibility: Buying equipment in the online store does not replace a professional assessment or a compliant installation. The Client is solely responsible for the choice of products, their proper installation and compliance with the applicable fire safety codes.

• Manufacturer's warranty: Products are covered only by the legal warranty and the warranties granted by their respective manufacturers.

7. Data Protection and Cookies

• No sale of data: GCA formally undertakes to never sell its clients' personal or business data to third parties.

• Cookies: The Site uses cookies for marketing, user experience optimization and continuous improvement purposes. Consent is managed through our compliance tool, Enzuzo.

• Privacy Policy: The collection and processing of personal information are governed by our Privacy Policy, available on the Site.

8. Limitation of Liability and Force Majeure

GCA does not guarantee that access to the Site will be uninterrupted or error-free. To the extent permitted by law, GCA's total liability is limited to the amount actually paid by the Client for the order concerned. GCA disclaims all liability in the event of force majeure or events beyond its control.

9. Governing Law and Jurisdiction

These Terms are governed by the laws in force in the Province of Quebec and the applicable federal laws of Canada. Any dispute will be submitted to the exclusive jurisdiction of the courts of the judicial district of Québec, Province of Quebec, Canada.

LANGUAGE OF CONTRACT / LANGUE DU CONTRAT

The parties acknowledge having required that these terms and all related documents be drafted in French. Les parties reconnaissent avoir exigé que les présentes conditions et tous les documents connexes soient rédigés en français.